Support and feedback

Get technical support and submit feedback for Chainstack Self-Hosted to receive direct engineering help and influence the product roadmap.

Learn how to get help and provide feedback on Chainstack Self-Hosted.

Getting help

Documentation

Start with the documentation for answers to common questions:

• Quick start guide — Installation walkthrough
• Troubleshooting — Common issues and solutions
• FAQ — Frequently asked questions

Technical support

For technical issues and questions:

Chainstack Support Center

https://support.chainstack.com/hc/en-us

When contacting support, please include:

./cpctl status > diagnostic.txt
kubectl get events -n control-panel >> diagnostic.txt
kubectl get events -n control-panel-deployments >> diagnostic.txt
timestamp=$(date +%s)
touch debug-$timestamp.txt
debug=debug-$timestamp.txt
for pod in $(kubectl get pods -n control-panel -o name); do
  echo "=== $pod ===" >> $debug
  kubectl logs $pod -n control-panel --since=1h 2>/dev/null >> $debug
done
for pod in $(kubectl get pods -n control-panel-deployments -o name); do
  echo "=== $pod ===" >> $debug
  kubectl logs $pod -n control-panel-deployments --since=1h 2>/dev/null >> $debug
done

1. Description of the issue
   • What you were trying to do
   • What happened
   • What you expected to happen
   • Steps to reproduce

Community resources

Additional resources for blockchain node operators:

• Ethereum documentation: ethereum.org/developers
• Reth documentation: reth.rs
• Prysm documentation: docs.prylabs.network

Providing feedback

Feature requests

Have an idea for a new feature? We want to hear it!

Submit: Chainstack Feedback

When submitting feature requests, please include:

• Description of the feature
• Your use case / why it’s valuable
• Any specific requirements or constraints

General feedback

We welcome all feedback — positive or constructive:

Submit: Chainstack Feedback

Contact summary

Purpose	Contact
Technical support	support.chainstack.com
Feature requests	Chainstack Feedback